Terms & Conditions

UK Group Travel including Sports Tours Booking Terms & Conditions (including Marbella and Ibiza)

The following Booking Conditions together with our privacy policy together with any other written information we brought to your attention before we confirmed your booking govern your booking with Bargain Travel Bureau Ltd trading as Red7, a company registered in England with company no: 01713965 and registered office address of Maria House, 35 Millers Road, Brighton BN1 5NP (“we” “us” and “our”). Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.

This set of Booking Conditions applies where you have booked a UK based trip including Sport Tours with us or a trip to Marbella or Ibiza.

By making a booking, the first named person on the booking (Group Lead Name) agrees on behalf of all persons detailed on the booking that:

  1. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
  2. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
  3. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  4. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services, is acting as loco parentis (authorised person) for those that are minors in their care without a parent/guardian;
  5. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1.  Group Leaders & Group Guests

Reservations are made by the Group Lead Name (Group Leader) on behalf of all Group Guests or Members, and all terms and conditions are accepted on behalf of the group guests by the Group Leader. All guests invited to participate within any single booking reference will not be treated independently. The Group Leader remains the single point of contact on behalf of all guests at all times and is liable for all payments, guarantees and communications on behalf of the Group.

Multiple Reservations

In any instance, where multiple reservations are made, they shall not constitute a "group" reservation. Unless reservations are all made under the same reservation reference we issue, they will be treated independently (i.e. as separate individual reservations or bookings).

2.  Booking

When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have reviewed and confirmed these details and made payment, we will proceed to make the booking with the Supplier/Principal.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant supplier of your chosen arrangements or other persons necessary for the provision of your arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. Please click here for full details of our privacy policy.

Booking Form & Invites

You must complete the online Booking Form within 24 hours of booking over the telephone, and invite the Group Members to participate. You may have the option to request Group Members pay us directly on your behalf. This does not constitute individual bookings, this is merely a service we provide to benefit you. Once a group member has confirmed attendance, we accept that as confirmation of group size.

Group Guests

Your invited guests have two weeks to reply to their invitations and confirm or decline their attendance. Two weeks after the initial reservation has been placed, we confirm your minimum group size and invoice cost, based on the responses to your invitations via our system. Group reservation cannot reduce in size after the Group Size Lockdown Date (we will inform you as to when this date will occur, for your booking), without incurring an increase to the per person holiday price of those still travelling and you will be liable to pay this increase, the invoice cost will be confirmed according to minimum group size being met, room configurations, transfer configurations and so forth. The recalculated price will be set according to group configurations and availability and the reservation cost can then be split evenly amongst group members. Any adjustments or additions to the reservation after this lockdown date will incur additional service fees to facilitate your requests, subject to availability.

Guest Names

Please ensure that names are exactly as stated in the relevant passport. Please refrain from entering nicknames or incomplete names, as correcting them later will incur service and administration fees or, occasionally, mat require you to cancel and re-book all or part of your chosen arrangements, incurring cancellation charges in the process.

3.  Payment

The Group Leader is responsible for the full cost of the reservation.

The full balance of the entire reservation must be made by the Balance Due Date notified to you in the Reservation Confirmation. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your deposit. If you elect for guests to pay us directly on your behalf, we will endeavour to automatically collect the monies from Group Guests as they indicate on their acceptance of attendance. If their payment should fail, the Group Leader will accept liability for the cost and the Group Leader’s card will be debited the Group Balance on the Balance Due Date. The Group Leader will be notified via email each time a group guest accepts and pays. The Group Leader will be notified via email if the balance remains due 24 hours prior to its due date.

If full payment is not received (for whatever reason) by the Balance Due Date, we will cancel your booking and charge the cancellation fees set out in clause 11, below.

We accept payment by debit/credit card (Delta, Switch/Maestro, MasterCard, Visa). There are no additional credit or debit card fees to pay in addition to the price you see. Bookings may incur a booking fee.

Cards are accepted subject to security and fraud checks and we reserve the right to cancel your booking should your booking request fail any element of these checks. Debit cards issued outside of the UK will be processed if possible, yet your bank or card issuer may also apply an additional foreign transaction fee, for which we are not liable.

Please note that booking requests can take up to 72 hours to process from Proposal. A booking will only be confirmed and a binding contract will come into existence between you and us when we send you a Booking Confirmation, with a valid booking reference number for the arrangements you have booked.

On rare occasions, we will be unable to confirm a booking, for example if the payment fails. In the unlikely event this occurs, our team will attempt to rebook the affected arrangements at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss next steps. Unfortunately, there are times when the cost will have increased during this period of time. Any cost increases will need to be paid by you. We recommend to book as soon as you receive a suitable proposal, as the prices are available at the time of proposal, but are subject to change at any time prior to booking.

4.  Low deposit/ Pay Monthly Payment Options

We may in some instances offer low deposit and instalment plan options for payment of your booking, where this is the case the full details will be displayed, including payment dates, at the time of booking.

Low Deposits

Unless stated otherwise, the initial low deposit is due per person and will be shown at the time of booking. Depending on the arrangements you choose, we will attempt to take the outstanding second deposit automatically from the same credit/debit card used to pay the initial deposit and you will be informed of the due date before booking. In the event that you choose to cancel your booking before the due date of the second deposit, you will still remain liable for the full deposit amount (i.e. both the first and second deposit).

Pay Monthly

Where you opt for the monthly payment plan, after payment of the deposit, we will attempt to take the remaining balance in monthly instalments with the final payment being taken on the date specified in your Booking Confirmation before your departure. In the event that you cancel the booking after the second instalment, we will treat this as a ‘cancellation by you’ and the cancellation charges set out in Clause 11 will apply.

We will attempt to take all payments automatically from the same credit/debit card used to pay the initial deposit. If you need to arrange for the remainder of the instalments to be collected from a different card, please notify us by logging into your MyRed7 and update the details at least five working days before the due date to avoid payment being collected from the original card.

Although we will attempt to take payments automatically where possible, it remains your responsibility to ensure all payments are received by us and the full balance is paid by the date specified in your Booking Confirmation prior to your departure.

Payment options are subject to availability and we reserve the right to end any such offers at any time without prior notice or explanation.

5.  Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, or beach clubs may not be available all year round. There may be local charges for some facilities, for example, security deposits, tourist tax, TVs, Wi-Fi, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally.

6.  Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked

If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

7.  Pricing

Due to the bespoke nature of your Travel Arrangements, the price of your Travel Arrangements has been calculated using exchange rates quoted in the Wholesale Market at the time that you make your booking.

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

  1. the price of the carriage of passengers resulting from the cost of fuel or other power sources;
  2. the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
  3. the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

8.  Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

9.  Cutting your holiday short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

10.  If You Amend Your Booking & Transfers of Booking

Amendments by You:

Other than adding new services to the existing itinerary; any amendment to your booked Travel Arrangements will only take effect once it has been accepted.

These changes include but are not limited to:

  • Change of date
  • Change of destination
  • Change of itinerary or timings
  • Change of misspelt name
  • Change of supplier
  • Change of Group Leader

If you wish to make an amendment to your booking please go to MyRed7 and submit your request through ‘Manage My Booking’ or call us on 01273 872200 (Monday to Friday, 9am to 5pm). Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Please note that any changes to any element of your confirmed booking(s) will be subject to payment of an amendment administration fee as stated in the service charge table below, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change, even if this is for example one letter in a name. We will notify you of the exact charges at the time of amendment or cancellation. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 11.

Please ensure that you have received written confirmation of any changes to your booking prior to travel.

At the time of booking you may have the option to select rooms or services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including names, dates and duration) can be made and the only option available is to cancel. Cancellations of this service type may be charged a 100% cancellation fee. These services are advertised as “Non-Refundable” and require full payment at time of booking.

Amendment charges are subject to change at any time. Please note that amendment fees are non-refundable.

Amendment Service Charges

Service Charge
   
Amendment Fee *Supplier/Principal(s) charge + £75 per change
Change of Destination *Supplier/Principal(s) charge + £250 per change
Change of Date *Supplier/Principal(s) charge + £250 per change

Transferring your Place:

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else. Please go to MyRed7 and submit your request through ‘Manage My Booking’, ‘Replace a Person’ or call us on 01273 872200 (Monday to Friday, 9am to 5pm). Transfer of a place will be subject to the following conditions:

  1. that person is introduced by you and satisfies all the conditions applicable to the holiday;
  2. we are notified not less than 7 days before departure;
  3. you pay any outstanding balance payment, an amendment fee of £75 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
  4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 11 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

11.  If You Cancel Your Booking Before Departure

Any cancellation request will take effect once it has been accepted. You are able to cancel the whole reservation in accordance with the cancellation terms of the various suppliers of your chosen Travel Arrangements, which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure. In addition, you must pay us an administration fee of £75 per person per booking for any cancellations or such fee as is otherwise set out in the Service Charges table below. We will notify you of the exact charges at the time of cancellation.

Please Note: In certain circumstances you may be able to transfer your booking instead of cancelling it and incurring cancellation charges (although some additional charges may still apply in the event that you do transfer your booking). Please contact us for further information.

In the event that you cancel your booking, and the payments you have paid does not cover the cancellation charges imposed (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions, you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Any cancellation will always incur our cancellation processing fee of £75 per person plus any charges from the supplier of your chosen Arrangements, we will inform you of the value of those charges at the time you wish to cancel. Please note that any booking fees, service fees, credit card processing fees, ATOL fees and so forth incurred are non-refundable. Any refunds due will have the applicable fees deducted at source prior to any monies due being repaid. Our cancellation service fees cover our costs incurred which include, and are not exclusive to our effort, time, bank fees, telephone calls.

Cancellation Service Charges

Service Charge
Cancellation Fee Supplier/Principal(s) charge + £75 per person

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

We will deduct the cancellation charge(s) from any monies you have already paid to us.

Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.

For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

12.  If We Change or Cancel

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:

  1. A change of accommodation area for the whole or a significant part of your time away.
  2. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
  3. A change of outward departure time or overall length of your arrangements by more than 12 hours.
  4. A change of UK departure airport except between:
    1. The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend
    2. The South Coast airports: Southampton, Bournemouth and Exeter
    3. The South Western airports: Cardiff and Bristol
    4. The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
    5. The Northern airports: Liverpool, Manchester and Leeds Bradford
    6. The North Eastern airports: Newcastle and Teesside
    7. The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen
  5. A significant change to your itinerary, missing out one or more destination entirely.

Cancellation: We will not cancel your travel arrangements less than 42 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  1. (for significant changes) accepting the changed arrangements; or
  2. having a refund of all monies paid; or
  3. accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
  4. if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.   

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

Compensation

In addition to a full refund of all monies paid by you, we will pay you reasonable compensation, in the following circumstances:

  1. If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
  2. If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

  1. where we make an insignificant change;
  2. where we make a significant change or cancel your arrangements more than 42 days before departure;
  3. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
  4. where we have to cancel your arrangements as a result of your failure to make full payment on time;
  5. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
  6. where we are forced to cancel or change your arrangements due to Force Majeure (see clause 13).

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

13.  Our Service Charges

In certain circumstances we apply a service charge for the agency service we provide, in addition to any charge levied by the Supplier/Principal, as follows:

SERVICE CHARGE
Booking Fee £10 per person
Missed Payment Administration Fee £5.00 per payment
Low Deposit Payment Plan Administration Fee £15.00 per person
Standard Deposit Payment Plan Administration Fee £Variable per person
Change of Destination Fee Supplier/Principal(s) charge + £250 per change
Change of Date Fee Supplier/Principal’s charge + £250 per change
Other Amendment Fees Supplier/Principal(s) charge + £75 per change
Cancellation Fee Supplier/Principal(s) charge + £75 per person

*Please note that service, cancellation, booking and amendment fees are non-refundable.

14.  Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

15.  Special Requests

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us.  We do not accept bookings that are conditional upon any special request being met.

16.  Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

17.  Complaints

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact our Assistance team on 00 44 1273 872200 (Monday to Sunday 9am to 6pm GMT).

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us, via [email protected]  within 7 days of the end of your stay, giving your booking reference and all other relevant information. We will aim to resolve and provide a full response within 28 days from receipt of your complaint. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 26 for further details.

You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

18.  Your Behaviour

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

19.  Our Responsibilities

  1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday.  Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
    1. the acts and/or omissions of the person affected; or
    2. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
    3. Force Majeure (as defined in clause 13).
  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
    1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
    2. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
    3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
      1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
      2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
      3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  4. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
  5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
  6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
    1. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
    2. relate to any business.
  7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.  
  8. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

20.  Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

21.  Insolvency Protection

We provide financial security for flight-inclusive by way of  our Air Travel Organiser’s Licence number 3802, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: [email protected].

When you buy an ATOL protected product from us you will receive an ATOL Certificate.  This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.  For further information, visit the ATOL website at www.atol.org.uk.  The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide full financial protection for our package holidays which don’t include flights, by way of a bond held by ABTA (ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk).

If you book arrangements other than a package holiday from us, your monies will not be financially protected. Please ask us for further details.

22.  Passport, Visa and Immigration Requirements & Health Formalities

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.fco.gov.uk/knowbeforeyougo.

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure.  

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit  www.fco.gov.uk/knowbeforeyougo.

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

23.  Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

24.  Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.  

25.  Delays, Missed Transport Arrangements and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.  

We cannot accept liability for any delay which is due to any of the reasons set out in clause 13 of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).  

The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it.  The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

Please note the existence of a “Community list” (available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban_en) detailing air carriers that are subject to an operating ban with the EU Community.

This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

26.  Advance Passenger Information

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

27.  Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 13).

28.  ABTA

We are a Member of ABTA, membership number P6960. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

29.  Security and Accidental Damage Deposit and Behaviour Bonds

The Group Leader accepts full responsibility and will be liable for the orderly and safe conduct of the guests within your group. Failure of any guest in being able to comply with the terms and policy will result in the accommodation or venue being unable to release the reservation for use by the group, even if it has been prepaid.

Your accommodation is prepaid. Most accommodation providers and some clubs and venues reserve the right to request one of the following for the group leader and / or individual guests upon arrival and check in to act as security against damage to property, and security against behaviour that causes distress, inconvenience or costs to the venue and third parties.

Situations where deposits are at risk can include, but are not exclusive to; tampering with fire safety equipment, complaints of noise and disturbance from other guests, overflowing baths and showers, rowdy or behaviour fuelled by alcohol or drugs, additional cleaning and special cleaning required, smoking, and violence or threat of violence of any nature. All venues reserve the right to refuse admission and to cancel your arrangements at any time if you or members of your group are in breach of their and our terms and conditions.

It is highly likely you will be required to pay a Security Deposit and Behaviour Bond, so please prepare in advance for that. We cannot advise on how much a bond will be, as situations change frequently for which we have no control or responsibility.

Pre-Authorisation of Credit Card

Guests could have a pre-authorisation processed upon arrival to cover any applicable security and damage deposit and allow interfaces to be opened to charge services to the room. This is a transaction between the accommodation provider and the guest only. The amount of Security Deposit varies from location and venue, and you will be advised at check in.

Cash Security Deposit

Any guest unable to provide a credit card to be Pre-Authorised may have the option to provide a Cash Deposit. This deposit is to be made directly to the accommodation provider upon arrival and is strictly an arrangement between you and the accommodation provider. This will be returned to you upon departure ensuring that all is well with the facilities provided. You should request for and be provided with a Security Deposit Receipt that must be handed back at check-out so the physical cash can be returned to you and your group.

Each guest providing a Cash Deposit rather than Pre-Authorisation of Credit Card must also provide a clear Passport or Driving License so a copy can be taken as proof of identity. Deposits and bonds are returned by the accommodation provider upon check-out, assuming there has been no damage or inconvenience caused to the accommodation provider and their guests.

We would recommend, however, that if you are concerned about members within your group prior to travel, that you take out a cancellation insurance policy.

30.  Room Allocation

After registration/check-in at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with the accommodation provider. Please note that the fact that rooms appear listed together on the same booking itinerary does not guarantee that they will be adjacent to one another or otherwise in close proximity.

31.  Building Work

From time to time, maintenance, renovation or refurbishment and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified. Please note that municipal works (for example road works) and other third-party building work in the vicinity of your accommodation is not the responsibility of ourselves.

 

Overseas Group Travel including Sport Tours Booking Conditions (excluding Marbella and Ibiza)

The following Booking Conditions together with our privacy policy together with any other written information we brought to your attention before we confirmed your booking govern your booking with Bargain Travel Bureau Ltd trading as Red7, a company registered in England with company no: 01713965 and registered office address of Maria House, 35 Millers Road, Brighton BN1 5NP (“we” “us” and “our”). Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.

This set of Booking Conditions applies where you have booked an overseas trip with us (excluding Marbella and Ibiza).

References to “Travel Arrangement(s)” in these Booking Conditions are to the accommodation, flights, transport, activities, excursions and other services we feature on our website. References to “Supplier/Principal” means the third party supplier of the Travel Arrangements including but not limited to accommodation providers, transfer providers, car hire companies, airlines, tour operators and attraction providers.

By making a booking, the first named person on the booking agrees (Group Lead Name) on behalf of all persons detailed on the booking that he/she:

  1. has read these Booking Conditions and has the authority to and does agree to be bound by them;
  2. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
  3. is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  4. is over 18 years of age and resident in the United Kingdom and where placing an order for services, is acting as loco parentis (authorised person) for those that are minors in their care without a parent/guardian;
  5. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf. However, where you make a booking of multiple, individual Travel Arrangements in such a way as to create a package holiday, we will accept responsibility for that as a “Multi-Contract Package” in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 2 below for further information as to the circumstances in which we will be acting as a Package Organiser).

As a result of the above, our obligations to you may vary depending upon which Travel Arrangements you book with us, and whether you book a “Single Component Booking” (whether that is a booking of a Travel Arrangement or a booking of a pre-arranged package organised by a third party Supplier/Principal) or a “Multi-Contract Package” and we have tried to set them out below as clearly as possible:

  1. Section A contains the conditions that will apply to all bookings you make with us;
  2. Section B sets out the additional terms and conditions that will apply when you make a booking with us for a Multi-Contract Package.

SECTION A – APPLICABLE TO ALL BOOKINGS

1.  Your Contract

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Travel Arrangements, as specified on your confirmation invoice. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal’s liability to you.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf.

As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal, unless we have sold those Travel Arrangements in such a way as to create a Multi-Contract Package (please see clause 2 for further information), in which case we will accept responsibility for those Travel Arrangements in accordance with Section B of these Booking Conditions.

Flights

When booking a flight, we will act as your booking agent on terms specified by you. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. We will arrange for you to enter into a contract directly with the airline concerned and you will be subject to their terms and conditions which you must refer to on the relevant airline’s website. You are advised to read these carefully prior to requesting us to book your flight. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself.

The airline will provide a booking confirmation directly to us as your booking agent. If you need to make any amendments to your flight booking, please use the flight confirmation details found in your MyRed7 or call us directly on 01273 872200 Monday to Friday 9am to 5pm.  We will issue a confirmation invoice that details our charges for the use of this booking service (if any).

Monies paid to us for such flight services are held by us on your behalf until they are paid to the airline in question. Please note that payment by you to us does not constitute payment to the airline and if we collect monies from the airline on your behalf, their liability to pay that money to you is discharged. However, you will receive our ATOL certificate to protect any payment you do make for the flight service.

Please Note: where you are booking a pre-arranged package organised by only one third party Supplier/Principal, we will be acting as an agent for that Supplier/Principal and they (or we, on their behalf) will issue you with an ATOL Certificate.

In all other cases, we act as an agent for the relevant Supplier/Principal in booking your Travel Arrangement(s).

2.  Multi-Contract Package Bookings

Where your booking is for a Multi-Contract Package, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in Section B of these Booking Conditions.

A “Multi-Contract Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:

  1. transport; or
  2. accommodation; or
  3. rental of cars, motor vehicles or motorcycles (in certain circumstances); and
  4. any other tourist service not intrinsically part of one of the above travel services,

provided that those travel services are purchased together from a single interaction with us by phone, a single visit to our shop / website and are selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

This is called a Multi-Contract Package as you still have contracts with each of the individual Supplier/Principals providing the Travel Arrangements, however we, Bargain Travel Bureau Limited trading as Red7, will accept responsibility for this booking as a Package Organiser.

IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Multi-Contract Package where the tourist services:

  • do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or
  • are selected and purchased after the performance of the transport, accommodation or car rental has started.

These bookings will be treated as “Single Component” bookings and will not be afforded the benefit of the rights under the PTRs.

Where you have booked a Multi-Contract Package, we still act as agent on behalf of the Supplier/Principals of your chosen Travel Arrangements but we will comply with our legal obligations under the PTRs as your Package Organiser and these are outlined in Section B of these Booking Conditions. This does not prejudice or otherwise affect our agency status with Supplier/Principals.

3.  Group Leaders & Group Guests

Reservations are made by the Group Lead Name (Group Leader) on behalf of all Group Guests or Members, and all terms and conditions are accepted on behalf of the group guests by the Group Leader. All guests invited to participate within any single booking reference will not be treated independently. The Group Leader remains the single point of contact on behalf of all guests at all times and is liable for all payments, guarantees and communications on behalf of the Group.

Multiple Reservations

In any instance, where multiple reservations are made, they shall not constitute a "group" reservation. Unless reservations are all made under the same reservation reference we issue, they will be treated independently (i.e. as separate individual reservations or bookings).

4.  Booking

When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have reviewed and confirmed these details and made payment, we will proceed to make the booking with the Supplier/Principal.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant Supplier/Principals, whether in the EEA or not, we will be unable to provide your booking. Please click here for full details of our privacy policy.

Booking Form & Invites

You must complete the online Booking Form within 24 hours of booking over the telephone, and invite the Group Members to participate. You may have the option to request Group Members pay us directly on your behalf. This does not constitute individual bookings, this is merely a service we provide to benefit you. Once a group member has confirmed attendance, we accept that as confirmation of group size.

Group Guests

Your invited guests have two weeks to reply to their invitations and confirm or decline their attendance. Two weeks after the initial reservation has been placed, we confirm your minimum group size and invoice cost, based on the responses to your invitations via our system. Group reservation cannot reduce in size after the Group Size Lockdown Date (we will inform you as to when this date will occur, for your booking), without incurring an increase to the per person holiday price of those still travelling and you will be liable to pay this increase, in such circumstances the invoice cost will be confirmed according to minimum group size being met, room configurations, transfer configurations and so forth. The recalculated price will be set according to group configurations and availability and the reservation cost can then be split evenly amongst group members. Any adjustments or additions to the reservation after this lockdown date will incur additional service fees to facilitate your requests, subject to availability.

Guest Names

Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. Please refrain from entering nicknames or incomplete names, as correcting them later will incur service and administration fees from the Supplier/Principals and ourselves.

5.  Payment

The Group Leader is responsible for the full cost of the reservation.

The full balance of the entire reservation must be made by the Balance Due Date notified to you in the Reservation Confirmation. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your deposit. If you elect for guests to pay us directly on your behalf, we will endeavour to automatically collect the monies from Group Guests as they indicate on their acceptance of attendance. If their payment should fail, the Group Leader will accept liability for the cost and the Group Leader’s card will be debited the Group Balance on the Balance Due Date. The Group Leader will be notified via email each time a group guest accepts and pays. The Group Leader will be notified via email if the balance remains due 24 hours prior to its due date.

If full payment is not received (for whatever reason) by the Balance Due Date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

We accept payment by debit/credit card (Delta, Switch/Maestro, MasterCard, Visa). There are no additional credit or debit card fees to pay in addition to the price you see. Bookings may incur a booking fee.

Cards are accepted subject to security and fraud checks and we reserve the right to cancel your booking, on behalf of the applicable Supplier/Principal(s) should your booking request fail any element of these checks. Debit cards issued outside of the UK will be processed if possible, yet your bank or card issuer may also apply an additional foreign transaction fee, for which we are not liable.

Please note that booking requests can take up to 72 hours to process from Proposal. A booking will only be confirmed by the applicable Supplier/Principal(s) when we send you a Booking Confirmation on their behalf, with a valid booking reference number for each Travel Arrangement booked.

On rare occasions, we will be unable to confirm a booking, for example if the payment fails. In the unlikely event this occurs, our team will attempt to rebook the affected Travel Arrangement at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss next steps. Unfortunately, there are times when the cost will have increased during this period of time. Any cost increases will need to be paid by you, as per your contract with each Supplier/Principal. We recommend to book as soon as you receive a suitable proposal, as the prices are available at the time of proposal, but are subject to change at any time prior to booking.

Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for Travel Arrangements will be held on behalf of the Supplier/Principal concerned, with the exception of bookings covered by an ATOL. Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.

6.  Low deposit/ Pay Monthly Payment Options

A Supplier/Principal may in some instances offer low deposit and instalment plan options for payment of your booking, where this is the case the full details will be displayed, including payment dates, at the time of booking.

Low Deposits

Unless stated otherwise, the initial low deposit is due per person and will be shown at the time of booking. Depending on the Travel Arrangement(s) you choose, we will attempt to take the outstanding second deposit automatically from the same credit/debit card used to pay the initial deposit and you will be informed of the due date before booking. In the event that you choose to cancel your booking before the due date of the second deposit, you will still remain liable to the Supplier/Principal for the full deposit amount (i.e. both the first and second deposit).

Pay Monthly

Where you opt for the monthly payment plan, after payment of the deposit, we will attempt to take the remaining balance in monthly instalments with the final payment being taken on the date specified in your Booking Confirmation before your departure. In the event that you cancel the booking after the second instalment, you will be required to pay the Supplier/Principal’s cancellation charge in respect of you chosen arrangements, along with our service fee, please see clause 12 for further details.

We will attempt to take all payments automatically from the same credit/debit card used to pay the initial deposit. If you need to arrange for the remainder of the instalments to be collected from a different card, please notify us by logging into your MyRed7 and update the details at least five working days before the due date to avoid payment being collected from the original card.

Although we will attempt to take payments automatically where possible, it remains your responsibility to ensure all payments are received by us and the full balance is paid by the date specified in your Booking Confirmation prior to your departure.

Payment options are subject to availability and the Supplier/Principals reserve the right to end any such offers at any time without prior notice or explanation.

7.  Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking.

Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, or beach clubs may not be available all year round. There may be local charges for some facilities, for example, security deposits, tourist tax, TVs, Wi-Fi, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally.

8.  Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Travel Arrangements at the time of booking.

Where you have booked a Multi-Contract Package, additional terms and conditions apply, please see clause 29 for further information.

9.  Insurance

Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked.

If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

10.  Special Requests

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. We will pass your request on to the Supplier/Principal but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.

11.  Fitness to Travel and Medical Conditions

We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements.  We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour.

Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.

12.  Amendments and Cancellations by You

Amendments by You:

Other than adding new services to the existing itinerary; any amendment to your booked Travel Arrangements will only take effect once it has been accepted.

These changes include but are not limited to:

  • Change of date
  • Change of destination
  • Change of itinerary or timings
  • Change of misspelt name
  • Change of supplier
  • Change of Group Leader

If you wish to make an amendment to your booking please go to MyRed7 and submit your request through ‘Manage My Booking’ or call us on 01273 872200 (Monday to Friday, 9am to 5pm). Please note that any changes to any element of your confirmed booking(s) will incur charges as stated in the service charge table below even if this is for example one letter in a name. Amendments can only be accepted in accordance with our booking terms and the terms and conditions of the Supplier/Principal(s) of your Travel Arrangement(s). The Supplier/Principal may charge amendment charges which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure.

Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests.

At the time of booking you may have the option to select rooms or services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including names, dates and duration) can be made and the only option available is to cancel. Cancellations of this service type may be charged a 100% cancellation fee by the Supplier/Principal. These services are advertised as “Non-Refundable” and require full payment at time of booking.

Amendment charges are subject to change at any time. Please note that amendment fees are non-refundable.

Amendment Service Charges

Service Charge
   
Amendment Fee *Supplier/Principal’s charge + £75 per change
Change of Destination *Supplier/Principal’s charge + £250 per change
Change of Date *Supplier/Principal’s charge + £250 per change

Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

*Supplier/Principal charges will be applied where applicable in accordance with their terms and conditions

Cancellation By You:

Any cancellation request will take effect once it has been accepted. You are able to cancel the whole reservation in accordance with the terms and conditions of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal may charge the cancellation charges shown in their booking conditions (which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure). In addition, you must pay us an administration fee of £75 per person per booking for any cancellations or such fee as is otherwise set out in the Service Charges table below. We will notify you of the exact charges at the time of cancellation.

Please Note: In certain circumstances you may be able to transfer your booking instead of cancelling it and incurring cancellation charges (although some additional charges may still apply in the event that you do transfer your booking). Please contact us for further information.

In the event that you cancel your booking, and the payments you have paid does not cover the cancellation charges imposed by the Supplier/Principal (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Agency Terms & Conditions and those of the Supplier/Principal, you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Any cancellation will always incur our cancellation processing fee of £75 per person plus any charges from the Supplier/Principal(s). Please note that any booking fees, service fees, credit card processing fees, ATOL fees and so forth incurred are non-refundable. Any refunds due will have the applicable fees deducted at source prior to any monies due being repaid. Our cancellation service fees cover our costs incurred which include, and are not exclusive to our effort, time, bank fees, telephone calls.

Cancellation Service Charges

Service Charge
Cancellation Fee Supplier/Principal(s) charge + £75 per person

13.  Changes and Cancellations by the Supplier/Principal

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal but we will have no further liability to you.

Where you have booked a Multi-Contract Package, additional terms and conditions apply to your booking, please see clause 32 for further details.

14.  Our Service Charges

In certain circumstances we apply a service charge for the agency service we provide, in addition to any charge levied by the Supplier/Principal, as follows:

SERVICE CHARGE
Booking Fee £10 per person
Missed Payment Administration Fee £5.00 per payment
Low Deposit Payment Plan Administration Fee £15.00 per person
Standard Deposit Payment Plan Administration Fee £Variable per person
Change of Destination Fee Supplier/Principal(s) charge + £250 per change
Change of Date Fee Supplier/Principal’s charge + £250 per change
Other Amendment Fees Supplier/Principal(s) charge + £75 per change
Cancellation Fee

Supplier/Principal(s) charge + £75 per person

*Please note that service, cancellation, booking and amendment fees are non-refundable.

15.  Complaints

As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. If you have a problem with your Travel Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. We can assist you in reporting any complaints, in our capacity as an agent only, if required. If so, please contact our assistance team on 00 44 1273 872200 (Monday to Sunday 9am to 6pm GMT).

If you wish to complain when you return home, you can inform us, via [email protected] as soon as possible and, in any event, within 7 days of your return to the UK whereby we will endeavour to assist in our capacity as an agent by liaising with the Supplier/Principal on your behalf, and aim to forward you a full response from the Supplier/Principal 28 days from the receipt of your complaint.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 27 for further details.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

16.  Our Responsibility for your Booking

Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Please Note: Where you have booked a Multi-Contract Package we will accept responsibility for that Multi-Contract Package as a package organiser and additional terms and condition apply. Please see clause 33 for further information.

17.  Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination,  the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

18.  Visa, Passport and Health Requirements

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure.  

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware.

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

19.  Law and Jurisdiction

These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).  

20.  Accommodation Ratings and Standards

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

21.  Documentation & Information  

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Travel Arrangements or any other services please contact us.

22.  Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 17).

23.  Your Behaviour

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you.  You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

24.  Security and Accidental Damage Deposit and Behaviour Bonds

The Group Leader accepts full responsibility and will be liable for the orderly and safe conduct of the guests within your group. Failure of any guest in being able to comply with the terms and policy will result in the accommodation or venue being unable to release the reservation for use by the group, even if it has been prepaid.

Most accommodation providers and some clubs and venues reserve the right to request one of the following from the group leader and / or individual guests upon arrival and check in to act as security against damage to property, and security against behaviour that causes distress, inconvenience or costs to the venue and third parties.

A. Pre-Authorisation of Credit Card

Guests could have a pre-authorisation processed upon arrival to cover any applicable security and damage deposit and allow interfaces to be opened to charge services to the room. This is a transaction between the Supplier/Principal and the guest only. The amount of Security Deposit varies from location and venue, and you will be advised at check in.

B. Cash Security Deposit

Any guest unable to provide a credit card to be Pre-Authorised may have the option to provide a Cash Deposit. This deposit is to be made directly to the Supplier/Principal upon arrival and is strictly an arrangement between you and the Supplier/Principal. This will be returned to you upon departure ensuring that all is well with the facilities provided. You should request for and be provided with a Security Deposit Receipt that must be handed back at check-out so the physical cash can be returned to you and your group.

Each guest providing a Cash Deposit rather than Pre-Authorisation of Credit Card must also provide a clear Passport or Driving License so a copy can be taken as proof of identity. Deposits and bonds are returned by the Supplier/Principal upon check-out, assuming there has been no damage or inconvenience caused to the Supplier/Principal and their guests.

We would recommend, however, that if you are concerned about members within your group prior to travel, that you take out a cancellation insurance policy.

Situations where deposits are at risk can include, but are not exclusive to; tampering with fire safety equipment, complaints of noise and disturbance from other guests, overflowing baths and showers, rowdy or behaviour fuelled by alcohol or drugs, additional cleaning and special cleaning required, smoking, and violence or threat of violence of any nature. All venues reserve the right to refuse admission and to cancel your arrangements at any time if you or members of your group are in breach of their and our terms and conditions.

It is highly likely you will be required by the applicable Supplier/Principal to pay a Security Deposit and Behaviour Bond, so please prepare in advance for that. We cannot advise on how much a bond will be, as situations change frequently for which we have no control or responsibility.

25.  Room Allocation

After registration/check-in at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with the Supplier/Principal. Please note that the fact that rooms appear listed together on the same booking itinerary does not guarantee that they will be adjacent to one another or otherwise in close proximity.

26.  Building Work

From time to time, maintenance, renovation or refurbishment and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified. Please note that municipal works (for example road works) and other third-party building work in the vicinity of your accommodation is not the responsibility of the Supplier/Principal.

27.  ABTA

We are a Member of ABTA, membership number P6960. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

28.  Taxes

Certain countries/cities impose additional taxes such as tourist or city tax. This is payable directly to your Supplier/Principal and is for maintenance of local facilities. You are wholly responsible for paying these taxes locally prior to check out and they are subject to change by pronouncement of overseas governments. We have no liability to you for these taxes.

SECTION B: MULTI-CONTRACT PACKAGE BOOKINGS

This section only applies to Multi-Contract Packages (please see clause 2 for further information) and should be read in conjunction with Section A of these Booking Conditions.

29.  Pricing

Due to the bespoke nature of your Travel Arrangements, the price of your Travel Arrangements has been calculated using exchange rates quoted in the Wholesale Market at the time that you make your booking.

Where you have booked a Multi-Contract Package, we reserve the right to increase the price of confirmed Travel Arrangements within that Multi-Contract Package solely to allow for increases which are a direct consequence of changes in:

  1. the price of the carriage of passengers resulting from the cost of fuel or other power sources;  
  2. the level of taxes or fees applicable to the Travel Arrangements imposed by third parties not directly involved in the performance of the Travel Arrangements, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
  3. the exchange rates relevant to the Travel Arrangements.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Multi-Contract Package (excluding any amendment charges and/or additional services), you will have the option of accepting the price increase and paying the requested amount, accepting a change to another Multi-Contract Package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements not forming part of your Multi-Contract Package. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date on your confirmation.

Should the price of your Multi-Contract Package go down due to the changes mentioned above then any refund due will be paid to you, less an administration fee of £10. However, please note that Travel Arrangements are not always purchased in local currency and some apparent changes may have no impact on the price of your Multi-Contract Package due to contractual and other protection in place.

There will be no change made to the price of your confirmed Multi-Contract Package within 20 days of your departure nor will refunds be paid during this period.

30.  Transferring Your Place (Multi-Contract Package Booking’s Only)

If any member of your party is prevented from travelling on their Multi-Contract Package, that person(s) may transfer their place to someone else. Please go to MyRed7 and submit your request through ‘Manage My Booking’, ‘Replace a Person’ or call us on 01273 872200 (Monday to Friday, 9am to 5pm). Transfer of a place will be subject to the following conditions:

  • that person is introduced by you and satisfies all the conditions applicable to the Travel Arrangements making up the Multi-Contract Package;
  • we are notified not less than 7 days  before departure;
  • you pay any outstanding balance payment, an administration fee of £75 per person transferring as well as any additional fees, charges or other costs arising from the transfer; and
  • the transferee agrees to these Booking Conditions, the Supplier/Principal’s terms and conditions and all other requirements applicable to the Travel Arrangements making up the Multi-Contract Package.  
  • You and the transferee remain jointly and severally liable for payment of all sums.

If you are unable to find a replacement, cancellation charges as set out will apply in accordance with clause 10. Otherwise, no refunds will be given for passengers not travelling or for unused services.

31.  If You Cancel your Multi-Contract Package due to Unavoidable & Extraordinary Circumstances

If you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the Multi-Contract Package or significantly affecting transport to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation.

Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.

For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

32.  If the Supplier/Principal Changes or Cancels your Multi-Contract Package

Where you have booked a Multi-Contract Package and the Supplier/Principal makes a significant change to or cancels the Travel Arrangements which form your Multi-Contract Package, the provisions of this clause 32 will apply.

Changes: If the Supplier/Principal makes an insignificant change to your Travel Arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.

Occasionally the Supplier/Principal may have to make a significant change to your confirmed Travel Arrangements. Examples of “significant changes” include the following, when made before departure:

  • A change of accommodation area for the whole or a significant part of your time away.
  • A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
  • A change of outward departure time or overall length of your Travel Arrangements by more than 12 hours.
  • A change of UK departure airport except between:
    • The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend
    • The South Coast airports: Southampton, Bournemouth and Exeter
    • The South Western airports: Cardiff and Bristol
    • The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
    • The Northern airports: Liverpool, Manchester and Leeds Bradford
    • The North Eastern airports: Newcastle and Teesside
    • The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.
  • A significant change to your itinerary, missing out one or more destination entirely.

If the Supplier/Principal has to make a significant change or cancel your Travel Arrangements, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  1. (for significant changes) accepting the changed Travel Arrangements; or
  2. having a refund of all monies paid; or
  3. accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or
  4. if available, accepting an offer of alternative travel arrangements of a lower standard, with a refund of the price difference between the original Travel Arrangements and the alternative travel arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again we will assume that you have chosen to accept the change or alternative travel arrangements.

Compensation

In addition to a full refund of all monies paid by you, we will pay you reasonable compensation, in the following circumstances:

  • If, where the Supplier/Principal makes a significant change, you do not accept the changed Travel Arrangements and cancel your booking;
  • If the Supplier/Principal cancels your booking and no alternative travel arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

  • where the Supplier/Principal makes an insignificant change;
  • where the Supplier/Principal makes a significant change or cancels your Travel Arrangements more than 60 days before departure/start date;
  • where the Supplier/Principal makes a significant change and you accept those changed Travel Arrangements or you accept an offer of alternative Travel Arrangements;
  • where the Supplier/Principal has to cancel your Travel Arrangements as a result of your failure to make full payment on time;
  • where the change or cancellation by the Supplier/Principal arises out of alterations to the confirmed booking requested by you;
  • where the Supplier/Principal is forced to cancel or change your Travel Arrangements due to Force Majeure (see clause 17).

If the Supplier/Principal becomes unable to provide a significant proportion of the Multi-Contract Package that you have booked after you have departed, we will, if possible, make alternative Travel Arrangements for you at no extra charge and where those alternative Travel Arrangements are of a lower standard, provide you with an appropriate price reduction.

33.  Our Responsibilities in Respect of Multi-Contract Packages

  1. Where you have booked a Multi-Contract Package where we are acting as a Package Organiser, although we still act as agent for the Supplier/Principals of your chosen Travel Arrangements and your contract will be with the Supplier/Principals, we will accept responsibility for the Travel Arrangements making up your Multi-Contract Package as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below. As such, we are responsible for the proper provision of all the Travel Arrangements included in your Multi-Contract Package, as set out on your confirmation invoice. Subject to these Booking Conditions, if we or the Supplier/Principals negligently perform or arrange those Travel Arrangements and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Multi-Contract Package you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package.  The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or the Supplier/Principal’s negligence affected the overall enjoyment of your Multi-Contract Package. Please note that it is your responsibility to show that we or the Supplier/Principals have been negligent if you wish to make a claim against us.
  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
    1. the act(s) and/or omission(s) of the person(s) affected; or
    2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services forming part of your Multi-Contract Package and which were unavoidable and extraordinary; or
    3. Force Majeure (as defined in clause 17).
  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
    1. loss of and/or damage to any luggage or personal possessions and money,
      The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
    2. Claims not falling under (a) above and which don’t involve injury, illness or death
      The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
    3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel
      1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel Travel Arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your Multi-Contract Package booking with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this Multi-Contract Package booking.
      2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you arising out of your Multi-Contract Package booking, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
      3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  4. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our Supplier/Principal(s) strictly in accordance with the complaints procedure set out in these conditions.
  5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
  6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) relate to any business.
  7. We will not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised in our brochure / on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.  
  8. Where it is impossible for you to return to your departure point as per the agreed return date of your Multi-Contract Package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Multi-Contract Package. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

34.  Insolvency Protection for Multi-Contract Package Payments

We provide financial protection Multi-Contract Packages which include flights, by way of our Air Travel Organiser’s Licence number 3802, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected].

When you buy a flight inclusive Multi-Contract Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk.  The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide financial security for Multi-Contract Packages not including flights by way of a bond held by ABTA (ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk).

If you book Travel Arrangements that don’t form part of a Multi-Contract Package your monies will not be financially protected. Please ask us for further details.

35.  Prompt Assistance for Multi-Contract Packages

If you have booked a Multi-Contract Package and whilst you are on holiday, you find yourself in difficulty for any reason we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and with distance communications and finding alternative Travel Arrangements. Where you require assistance that is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative Travel Arrangements or other such assistance you require. Any Supplier/Principal, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own Travel Arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.